Blanket Orders to Distributor Customers:
Each PO/Order for a blank product sent to us must now meet a $250.00 Minimum. The product must be ordered in full case quantities only; we will no longer break cases.
Stock Orders shipping directly to Third Party Customers
All orders are shipped blind. You may however send us your Purchase Order and your Packing Slip if you wish to use your own packing slip. All third-party orders will be charged a $4 DBC charge. No exceptions!
You may mix product in full case quantities to be shipped to the warehouse of your choice.
Custom Fabrication/Special order items
100 Piece or $300 Minimum; whichever is higher. All custom/imprint orders are subject to a 5% overage or under-tolerance. If your customer commands exact quantities, you may be subject to up to a 5% surcharge.
The customer must complete a credit application to be considered for Open Account status. Approved accounts are Net 30. We only accept check, wire, or ACH payments on net terms.
Payment of credit card for open accounts will be charged 3% processing fees. If your account is on prepaid status, there are no processing fees when the card is charged upfront.
Sorry No UPS/Fed-Ex COD
Custom and Imprinted orders are subject to a deposit. Deposits must be received before order can be released to the production schedule.
Imprinted and Custom Orders are confirmed in writing either by FAX or Email. Please review and contact Sales Department for any changes and or corrections. Order Confirmations, affirming all details are correct, will require customer approval by signature prior to the order being released to production.
Custom or Imprinted pre-production samples - $75.00 to $150.00
Custom item: Charge varies depending on the item plus Imprint Setup and PMS charge (if applicable)
Standard production times are 10-15 business days after all approvals have been received and credit requirements met. Custom and large quantity orders TBD at time of order. We receive our raw materials from overseas, therefore should there be a delay at the port that is beyond our control, then the estimated shipping dates are subject to new estimated ship dates. We are not responsible for port delays.
Drop Shipment and Fulfillment:
The First 2 locations are free per order. For every location after that, please contact the Sales Department for charges and capabilities. For multiple drop ship addresses, please email the customer excel or csv file. We recommend this csv file here as a format for Fed-Ex compliance.
$.25 label charge per label, per box.
$.10 label charge per box if the customer and provides labels.
All orders are FOB Tecate, CA 91980 unless otherwise stated by Customer Service per transaction. Officer small package carrier is Fed-Ex. Damages by Fed-Ex using Clear-Adís account will be handled by Clear-Ad. Fed-Ex collects accounts claims are handled by customers. Damage claims by UPS account are handled by the customer. Shipments via Truck/carrier will be at our carrier of choice unless otherwise requested by the customer. Customers may ship Third Party on their UPS/Fed-Ex/Truck account number at no additional cost.
Export Documentation fee of $20.00 consisting of a Generic Commercial Invoice plus brokerage fee will be charged on all orders outside the Continental USA. Additional customer paperwork completion or export requirements are $75.00 per order.
Orders, where production has begun, are subject to cancellation fees and reasonable charges for material and labor. If there is a deposit on the account, charges will be applied and the credit balance refunded. If a debit balance occurs due to the cancellation it will be due and payable upon date of cancellation.
On Hold Orders and Storage:
Partial or complete orders placed On Hold prior to shipping will be invoiced in their entirety and are due and payable upon receipt of invoice. Monthly Storage fees will apply until the order is released and shipped.
ALL returns must be authorized by the Sales Department prior to return. RETURNS RECEIVED WITHOUT PROPER AUTHORIZATION WILL NOT RECEIVE CREDIT.
Please call our Sales Department to obtain an RMA (Return Authorization Number). Returns are subject to 25% Restocking Fees. Custom or Imprinted orders may not be returned. Customer/Shipper is responsible for arranging shipment of the return. Credit is not given on any parts that are received damaged.
ALL Claims for Damage MUST be made within 10 days of receipt of product. Claims will NOT be accepted or considered after the 10 Day period.
One (1) Paper Art Proof at no charge per imprinted order (with Purchase Order). Customer approval/signature is required before the order can be released to production. Customer/signature approval signifies the customer accepts full responsibility for the accuracy and size of the intended imprint. Any art changes and Paper Proof Changes are charged at $20.00 per change